Privacy Policy

Your privacy matters to us

Last updated: March 15, 2025

1. Information We Collect

At frelonexxmedia, we collect information that helps us provide better financial education services. This includes information you provide directly, data collected automatically, and information from third parties when relevant.

Personal Information

Name and contact details including email address and phone number
Professional information such as job title and company details
Educational background and learning preferences
Payment information for course enrollment and materials
Communication preferences and marketing consent

Technical Information

Device information including IP address and browser type
Usage data about how you interact with our platform
Learning progress and course completion data
Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to deliver educational services, improve our platform, and communicate with you about relevant opportunities. Here's how we put your data to work:

Providing access to learning programs and study materials
Personalizing your learning experience based on your progress
Processing payments and managing your account
Sending educational content and program updates
Analyzing usage patterns to improve our services
Responding to customer support inquiries
Complying with legal obligations and regulatory requirements

We never sell your personal information to third parties. Any data sharing is limited to service providers who help us deliver our educational programs.

3. Data Sharing and Disclosure

We share your information only when necessary to provide our services or when required by law. Our approach to data sharing is transparent and focused on your educational experience.

Service Providers

We work with trusted partners who help us deliver educational content, process payments, and maintain our platform. These partners are bound by strict confidentiality agreements.

Legal Requirements

We may disclose information when required by law, to protect our rights, or to ensure the safety of our users. This includes compliance with Malaysian data protection regulations.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We'll notify you of any such changes.

4. Your Rights and Choices

You have significant control over your personal information. We respect your privacy rights and provide multiple ways to manage your data.

Right	Description	How to Exercise
Access	Request copies of your personal data	Contact our support team
Rectification	Correct inaccurate information	Update through your account settings
Erasure	Request deletion of your data	Submit a deletion request
Portability	Receive your data in a readable format	Request data export
Objection	Object to processing for marketing	Unsubscribe or contact us

5. Data Security and Protection

We employ industry-standard security measures to protect your information. Our commitment to data security includes both technical and organizational safeguards.

Encryption of data in transit and at rest
Regular security audits and vulnerability assessments
Access controls and authentication measures
Employee training on data protection practices
Incident response procedures for data breaches
Regular backup and recovery testing

While we implement robust security measures, no system is completely secure. We continuously monitor and update our security practices to address emerging threats.

6. Data Retention

We retain your information only as long as necessary to provide our services and comply with legal obligations. Our retention periods vary based on the type of information and your relationship with us.

Active Users

For active users, we retain personal information for the duration of your enrollment plus three years after completion of your last course.

Inactive Accounts

Accounts inactive for more than two years may be archived, with personal information deleted after five years of inactivity.

Legal Requirements

Some information may be retained longer to comply with Malaysian financial regulations and tax requirements.

7. International Data Transfers

As a Malaysia-based company, we primarily process data within Malaysia. However, some of our service providers may be located in other countries with adequate data protection standards.

When we transfer data internationally, we ensure appropriate safeguards are in place, including:

Adequacy decisions by relevant authorities
Standard contractual clauses
Binding corporate rules
Certification schemes and codes of conduct

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver relevant content. You can control cookie settings through your browser preferences.

Types of Cookies

Essential cookies for platform functionality
Performance cookies for analytics and improvements
Preference cookies to remember your settings
Marketing cookies for relevant content delivery

9. Children's Privacy

Our services are designed for adult learners and professionals. We do not knowingly collect personal information from children under 13 years of age. If we become aware of such collection, we will take steps to delete the information promptly.

For users between 13 and 18 years of age, we require parental consent before collecting personal information for educational purposes.

10. Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through:

Email notifications to registered users
Prominent notices on our website
In-platform notifications
Updates to our terms of service

We encourage you to review this policy regularly to stay informed about how we protect your information.

Contact Us About Privacy

If you have questions about this privacy policy or want to exercise your rights, please contact us:

frelonexxmedia Privacy Team

First Floor, Sublot 3, Lot 2133, Block 218,
KLND Jalan Dogan, 93250 Kuching, Sarawak, Malaysia

Phone: +60197682030

Email: info@frelonexxmedia.sbs

We aim to respond to all privacy inquiries within 30 days.